Washington, DC (1999-2000)

Client: Washington Metropolitan Area Transit Authority (WMATA)

Project for Public Spaces worked under contract to the Washington (DC) Metropolitan Area Transit Authority to develop a system of metro station signage enhancements to enhance the customer experience at Metrorail Stations through a comprehensive evaluation of the communication systems used for customers in and around the stations, and by making recommendations for improving and enhancing the existing communication systems.

The goal was to craft design solutions that would result in more user-friendly stations and, by looking holistically at stations and station surroundings and how all elements work together, to create dynamic, well-functioning community places around WMATA metro stations throughout the system.